Kodiac

Terms of Service

Last updated: 16 May 2026

These Terms (“Terms”) govern your use of Kodiac (“Service”), provided by Kodiac AI Ltd (“Kodiac”, “we”). By creating an account or using the Service you agree to these Terms.

1. The Service

Kodiac provides AI Visibility & Representation Infrastructure comprised of four products (Audit, Content, Agent, and Workspace) bundled with every plan. Your subscription tier determines plan limits and feature availability; current limits are visible in Settings → Billing & usage.

2. Accounts

You must be at least 18 and capable of forming a binding contract. You're responsible for safeguarding your credentials and for any activity on your account. Sharing accounts between users is prohibited, invite teammates instead.

3. Acceptable use

You agree not to:

  • Reverse-engineer, decompile, or attempt to extract source code from the Service
  • Use the Service to send spam, malware, or violate third-party rights
  • Use the Service to monitor or scrape AI systems in ways that breach those AI systems' terms
  • Bypass rate limits, security controls, or usage meters
  • Use the Service to make automated legal, medical, or financial decisions without appropriate human review

4. Customer content

You retain ownership of all content you upload (brand information, knowledge sources, content records, source-of-truth facts). You grant Kodiac a worldwide, non-exclusive licence to process that content solely to operate the Service for you. We don't use your customer content to train models without explicit opt-in.

5. Subscription and payment

  • Plans renew automatically at the end of each billing cycle unless cancelled.
  • Overage charges apply per the plan's overage policy and per-meter rates shown in Billing.
  • All amounts are exclusive of applicable taxes, which are added via Stripe Tax.
  • Annual plans are non-refundable; monthly plans are pro-rated on downgrade.

6. Plan limits

Each plan tier carries per-meter limits across six product meters (brand_queries, pages_crawled, sources_monitored, records_managed, api_calls, agent_interactions). Exceeding limits triggers your configured overage policy: auto-charge, hard-cap (block further usage), or alert-only.

7. Data residency & security

Customer data is processed in the workspace region you select (default: London, eu-west-2). Enterprise customers may pin to alternative regions. We maintain encryption in transit (TLS 1.2+) and at rest, role-based access controls, multi-tenant isolation via Postgres row-level security, and a workspace-wide audit log.

8. Service availability

We target 99.9% monthly uptime. Scheduled maintenance is announced at least 48 hours in advance. Enterprise customers may receive contractual SLAs with service credits.

9. Beta features

Features labelled “beta”, “experimental”, or otherwise pre-GA are provided as-is, may change without notice, and don't carry the standard SLA. Use them at your discretion.

10. Termination

You can cancel any time via Settings → Billing & usage. On cancellation, your data is soft-deleted and retained for 30 days (recovery window), then hard-deleted via our automated cleanup job. We may suspend or terminate accounts that breach these Terms, with reasonable notice except where breach is severe (security, fraud, legal compliance).

11. Warranties & liability

The Service is provided “as-is” except where otherwise agreed in writing (Enterprise contracts may include specific warranties). To the maximum extent permitted by law, our aggregate liability for any claim arising from these Terms is limited to the fees you paid us in the 12 months preceding the claim.

12. Indemnity

You agree to indemnify Kodiac against any third-party claims arising from your customer content or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales unless your local law requires otherwise.

14. Changes

We may update these Terms from time to time. Material changes will be notified by email to the workspace owner at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Contact

Questions about these Terms: legal@kodiac.ai.